IATA QUESTION AND THE ANSWER

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Frequently Asked Questions


Consumers - Travellers
Can IATA help me solve a problem I have with a particular airline?

IATA is an international trade association that provides services for its Member airlines. It does not act as a compliance authority and, therefore, cannot intervene in disputes or other matters involving airlines and their customers. All problems must be resolved by the parties directly concerned. In other words, anyone with a complaint or other problem involving a particular airline must raise this matter with the customer relations department of that airline. For more information, please check out our Travellers and Travel & Tourism consumers FAQs



Where to find information with regard to my rights as a passenger/travel & tourism consumer

Please go to our Travellers & Travel and Tourism consumers FAQ



Where to find information to prepare my trip, such as visa requirement, vaccines, customs?

You will find all this information - for free - in the IATA Travel Centre. You just need to register your details.



What baggage allowance am I entitled to when travelling by air?

Check out our page: What you need to know about checked and cabin luggage



What arrangements are required for the shipping of my dog or cat?

Go to our Traveler's Pet Corner for information on airlines' requirements for the transportation of dogs and cats with the airlines.



Travel and Cargo Agents
Where to find information related to IATA accreditation/certification

How to become an IATA Travel agency
How to become an IATA Cargo Agency
How to apply for an IATA ID Card and what are the benefits?
Passenger Agency Programme FAQ
Travel Agent FAQs on Simplifying the Business



How to receive assistance with regard to issues related to BSP, BSPlink, CASS and CASSlink?

For Europe, go to the Customer Portal Europe
For Latin America and Canada, go to the Customer Portal Americas
For other places, check out the country pages under IATA by Region



And more generally...
Where to find information about IATA codes for airlines

What are IATA codes
IATA airline members and their codes



What is Simplifying the Business and how can it impact my activities?

Check out Simplifying the Business FAQ
Simplifying the Business FAQs for Travel Agents



What are the processes behind the transport of dangerous goods/hazardous material?

Go to our Dangerous Goods FAQ page Home » FAQ
Frequently Asked Questions


Consumers - Travellers
Can IATA help me solve a problem I have with a particular airline?

IATA is an international trade association that provides services for its Member airlines. It does not act as a compliance authority and, therefore, cannot intervene in disputes or other matters involving airlines and their customers. All problems must be resolved by the parties directly concerned. In other words, anyone with a complaint or other problem involving a particular airline must raise this matter with the customer relations department of that airline. For more information, please check out our Travellers and Travel & Tourism consumers FAQs



Where to find information with regard to my rights as a passenger/travel & tourism consumer

Please go to our Travellers & Travel and Tourism consumers FAQ



Where to find information to prepare my trip, such as visa requirement, vaccines, customs?

You will find all this information - for free - in the IATA Travel Centre. You just need to register your details.



What baggage allowance am I entitled to when travelling by air?

Check out our page: What you need to know about checked and cabin luggage



What arrangements are required for the shipping of my dog or cat?

Go to our Traveler's Pet Corner for information on airlines' requirements for the transportation of dogs and cats with the airlines.



Travel and Cargo Agents
Where to find information related to IATA accreditation/certification

How to become an IATA Travel agency
How to become an IATA Cargo Agency
How to apply for an IATA ID Card and what are the benefits?
Passenger Agency Programme FAQ
Travel Agent FAQs on Simplifying the Business



How to receive assistance with regard to issues related to BSP, BSPlink, CASS and CASSlink?

For Europe, go to the Customer Portal Europe
For Latin America and Canada, go to the Customer Portal Americas
For other places, check out the country pages under IATA by Region



And more generally...
Where to find information about IATA codes for airlines

What are IATA codes
IATA airline members and their codes



What is Simplifying the Business and how can it impact my activities?

Check out Simplifying the Business FAQ
Simplifying the Business FAQs for Travel Agents



What are the processes behind the transport of dangerous goods/hazardous material?

Go to our Dangerous Goods FAQ page



All IATA About Us Areas of Activity Customer Service Events IATA by Region Membership Pressroom Products & Services Training Work Groups
Home » FAQ
Frequently Asked Questions


Consumers - Travellers
Can IATA help me solve a problem I have with a particular airline?

IATA is an international trade association that provides services for its Member airlines. It does not act as a compliance authority and, therefore, cannot intervene in disputes or other matters involving airlines and their customers. All problems must be resolved by the parties directly concerned. In other words, anyone with a complaint or other problem involving a particular airline must raise this matter with the customer relations department of that airline. For more information, please check out our Travellers and Travel & Tourism consumers FAQs



Where to find information with regard to my rights as a passenger/travel & tourism consumer

Please go to our Travellers & Travel and Tourism consumers FAQ



Where to find information to prepare my trip, such as visa requirement, vaccines, customs?

You will find all this information - for free - in the IATA Travel Centre. You just need to register your details.



What baggage allowance am I entitled to when travelling by air?

Check out our page: What you need to know about checked and cabin luggage



What arrangements are required for the shipping of my dog or cat?

Go to our Traveler's Pet Corner for information on airlines' requirements for the transportation of dogs and cats with the airlines.



Travel and Cargo Agents
Where to find information related to IATA accreditation/certification

How to become an IATA Travel agency
How to become an IATA Cargo Agency
How to apply for an IATA ID Card and what are the benefits?
Passenger Agency Programme FAQ
Travel Agent FAQs on Simplifying the Business



How to receive assistance with regard to issues related to BSP, BSPlink, CASS and CASSlink?

For Europe, go to the Customer Portal Europe
For Latin America and Canada, go to the Customer Portal Americas
For other places, check out the country pages under IATA by Region



And more generally...
Where to find information about IATA codes for airlines

What are IATA codes
IATA airline members and their codes



What is Simplifying the Business and how can it impact my activities?

Check out Simplifying the Business FAQ
Simplifying the Business FAQs for Travel Agents



What are the processes behind the transport of dangerous goods/hazardous material?

Go to our Dangerous Goods FAQ page



All IATA About Us Areas of Activity Customer Service Events IATA by Region Membership Pressroom Products & Services Training Work Groups
Home » FAQ
Frequently Asked Questions


Consumers - Travellers
Can IATA help me solve a problem I have with a particular airline?

IATA is an international trade association that provides services for its Member airlines. It does not act as a compliance authority and, therefore, cannot intervene in disputes or other matters involving airlines and their customers. All problems must be resolved by the parties directly concerned. In other words, anyone with a complaint or other problem involving a particular airline must raise this matter with the customer relations department of that airline. For more information, please check out our Travellers and Travel & Tourism consumers FAQs



Where to find information with regard to my rights as a passenger/travel & tourism consumer

Please go to our Travellers & Travel and Tourism consumers FAQ



Where to find information to prepare my trip, such as visa requirement, vaccines, customs?

You will find all this information - for free - in the IATA Travel Centre. You just need to register your details.



What baggage allowance am I entitled to when travelling by air?

Check out our page: What you need to know about checked and cabin luggage



What arrangements are required for the shipping of my dog or cat?

Go to our Traveler's Pet Corner for information on airlines' requirements for the transportation of dogs and cats with the airlines.



Travel and Cargo Agents
Where to find information related to IATA accreditation/certification

How to become an IATA Travel agency
How to become an IATA Cargo Agency
How to apply for an IATA ID Card and what are the benefits?
Passenger Agency Programme FAQ
Travel Agent FAQs on Simplifying the Business



How to receive assistance with regard to issues related to BSP, BSPlink, CASS and CASSlink?

For Europe, go to the Customer Portal Europe
For Latin America and Canada, go to the Customer Portal Americas
For other places, check out the country pages under IATA by Region



And more generally...
Where to find information about IATA codes for airlines

What are IATA codes
IATA airline members and their codes



What is Simplifying the Business and how can it impact my activities?

Check out Simplifying the Business FAQ
Simplifying the Business FAQs for Travel Agents



What are the processes behind the transport of dangerous goods/hazardous material?

Go to our Dangerous Goods FAQ page



All IATA About Us Areas of Activity Customer Service Events IATA by Region Membership Pressroom Products & Services Training Work Groups



Industry's side
Air transport is one of the most dynamic industries in the world. The International Air Transport Association (IATA) is its global trade organisation.

Over 60 years, IATA has developed the commercial standards that built a global industry. Today, IATA’s mission is to represent, lead and serve the airline industry. Its members comprise some 250 airlines - the world’s leading passenger and cargo airlines among them - representing 94 percent of international scheduled air traffic.

Representing…
IATA seeks to improve understanding of the industry among decision makers and increase awareness of the benefits that aviation brings to national and global economies. It fights for the interests of airlines across the globe, challenging unreasonable rules and charges, holding regulators and governments to account, and striving for sensible regulation.

Leading…
IATA’s aim is to help airlines help themselves by simplifying processes and increasing passenger convenience while reducing costs and improving efficiency. The groundbreaking Simplifying the Business initiative is crucial in this area. Moreover, safety is IATA’s number one priority, and IATA’s goal is to continually improve safety standards, notably through IATA’s Operational Safety Audit (IOSA). Another main concern is to minimise the impact of air transport on environment.

Serving…
IATA ensures that people and goods can move around the global airline network as easily as if they were on a single airline in a single country. In addition, it provides essential professional support to all industry stakeholders with a wide range of products and expert services, such as publications, training and consulting. IATA’s financial systems also help carriers and the travel industry maximise revenues.

… For the benefit for all parties involved:
For consumers, IATA simplifies the travel and shipping processes, while keeping costs down. Passengers can make one telephone call to reserve a ticket, pay in one currency and then use the ticket on several airlines in several countries.
IATA allows airlines to operate safely, securely, efficiently and economically under clearly defined rules.
IATA serves as an intermediary between airlines and passenger as well as cargo agents via neutrally applied agency service standards and centralised financial systems.
A large network of industry suppliers and service providers gathered by IATA provides solid expertise to airlines in a variety of industry solutions.
For governments, IATA seeks to ensure they are well informed about the complexities of the aviation industry to ensure better, long-term decisions.

All IATA About Us Areas of Activity Customer Service Events IATA by Region Membership Pressroom Products & Services Training Work Groups